If you received a toll invoice from another agency, call the phone number listed on the invoice you received. If you believe you have received a Toll Enforcement Invoice in error, please contact the SunPass Customer Service Center at 1-888-TOLL-FLA (1-88). Additionally, the Florida Department of Transportation (FDOT) is authorized under Florida Statutes to request a Registration Stop on the license plate of the registered owner of the vehicle and may also issue a Uniform Traffic Citation to the vehicle’s owner. If the owner does not pay after a second notice, the toll and administrative fee amounts may be assigned to a collection agency, which will add more fees to the balance owed. The two cancelled projects were the California DMV's driver's license and registration applications and American Airlines' car. If payment is not received by the due date listed on the Toll Enforcement Invoice, a second invoice will be mailed.

Please note that TOLL-BY-PLATE and cash customers generally pay a higher toll rate than SunPass customers. A Toll Enforcement Invoice for the toll(s) is then mailed to the registered owner of the vehicle, including a $2.50 administrative charge. If a vehicle that is not equipped with SunPass or another interoperable transponder goes through a tolling location, the transaction will automatically be converted to a TOLL-BY-PLATE transaction. Cameras are placed overhead at each tolling point to capture an image of a vehicle’s license plate if an active transponder is not detected or if a toll is not paid.

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